FAQ
Help Center for 4Lifetime Lines
Welcome to the 4Lifetime Lines Help Center! Here you’ll find answers to common questions, troubleshooting steps, and resources to assist you with your orders, products, and services. Our goal is to ensure you have an exceptional experience every time you shop with us.
Table of Contents
Contact Us
If you need immediate assistance, our customer service team is here to help.
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Email: hello@4lifetimelines.com
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Phone: 1 (855) 928-4024
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Hours of Operation: Monday - Friday, 9 AM - 5 PM EST
For updates, follow us on Facebook and Instagram.
Ordering & Payment
How do I place an order?
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Browse our website and select the product(s) you want.
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Add items to your cart and proceed to checkout.
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Enter your shipping and payment information.
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Review your order and click "Place Order."
What payment methods do you accept?
We accept:
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Credit/Debit Cards (Visa, MasterCard, Discover, American Express)
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PayPal
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Apple Pay/Google Pay
Can I cancel or modify my order?
Orders can be modified or canceled within 1 hour of placement. Contact us immediately at hello@4lifetimelines.com or call 1 (855) 928-4024.
Shipping & Delivery
What are your shipping options?
We offer:
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Standard Shipping (3-7 business days)
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Expedited Shipping (1-3 business days)
Shipping fees are calculated at checkout based on your location and selected shipping method.
How can I track my order?
Once your order is shipped, you’ll receive an email with tracking information. You can also track your order here.
Do you ship internationally?
Yes, we ship to select countries. Additional fees and customs duties may apply.
Returns & Refunds
What is your return policy?
We accept returns within 90 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.
How do I initiate a return?
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Submit a return request from your order page.
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Print the return label provided.
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Ship the item(s) back to us.
When will I receive my refund?
Refunds are typically processed within 5-7 business days of receiving the returned item(s).
Product Information
Where can I find detailed product specifications?
Each product page includes detailed specifications, features, and compatibility information. If you need additional details, contact our support team.
Do you offer product warranties?
Yes, we offer a limited lifetime warranty on our products. Check the product description or contact us for specific warranty terms.
Custom Hose Builder FAQs
How does the Custom Hose Builder work?
Our Custom Hose Builder allows you to create a custom hose tailored to your specific needs. Simply:
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Select the desired fittings and length.
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Review the preview of your custom hose.
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Add it to your cart and proceed to checkout.
Can I make changes to a custom hose order after it’s placed?
Due to the personalized nature of custom hoses, modifications can only be made within 1 hour of order placement.
Account Management
How do I create an account?
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Click "Sign Up" at the top right of our website.
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Enter your email, create a password, and submit.
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Start shopping and enjoy member-exclusive benefits!
How do I reset my password?
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Click "Forgot Password" on the login page.
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Enter your email and follow the instructions sent to your inbox.
Troubleshooting Issues
I haven’t received my order. What should I do?
If your order hasn’t arrived within the estimated delivery time, please:
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Check your tracking information.
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Verify your shipping address.
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Contact us for further assistance.
I received a damaged or incorrect item.
We’re sorry for the inconvenience. Please contact us within 7 days of delivery to arrange a replacement or refund.
I’m experiencing issues on your website.
If you encounter technical problems, clear your browser cache and cookies or try accessing the site on another device. For persistent issues, email hello@4lifetimelines.com.
Thank you for choosing 4Lifetime Lines! We’re committed to providing high-quality products and exceptional service. If you have any questions or need further assistance, don’t hesitate to reach out.